How to start to collect C REWARDS points when shopping?

Register for the C REWARDS programme and receive C REWARDS points on all purchases online and in stores worldwide (with C smart 2 EUR=1 point, C supreme, C prime 1 EUR = 1 point). Register through xrewards.lt, the Citadele app or online bank.

For C prime and C Infinite cards The Priority Pass Lounge is a great place to relax or work while enjoying free appetizers and refreshing drinks before your flight. Regardless of whether you are travelling for work or pleasure, you can recover from the bustle of the airport and revive your energy. With Priority Pass, you can visit more than 1,700 VIP lounges in more than 500 cities across 145 countries. C Infinite Starting from 1.02.2025, C Infinite cardholder needs to download the Priority Pass app to their smartphone and create a Priority Pass account using their C Infinite card data. You can also add the created digital Priority Pass card to your wallet. C Infinite cardholders, including supplementary card holders, have access to free VIP Lounge visits – 15 times per calendar year. If you cannot download Priority Pass app, you can access the VIP Lounges by showing your physical C Infinite card. C prime You can receive a free Priority Pass card. Apply for Priority Pass card in Citadele Online bank (Online bank > Correspondence with Bank > Free form Order to the bank) or in any Citadele branch. Price per lounge visit can be viewed in the price list, for C prime and C Infinite.

Visa Luxury Hotel Collection

The opportunity to enjoy exclusive pleasures and privileges in the best hotels around the world with "C prime". Program participants can choose from more than 900 best hotels for their trips. When booking a hotel on the Visa Luxury Hotel Collection website, customers receive: Best price guarantee. Free wireless internet access. Free breakfast for two. $25 voucher for food and drinks at the hotel. VIP guest status. Late check-out possible (subject to hotel availability). Hotel accommodation can only be paid for with a VISA C card valid for the "Visa Luxury Hotel Collection" hotel program. More information about the Visa Luxury Hotel Collection: www.myvisaluxuryhotels.com

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Become a customer without visiting a branch

Q: Payments

To which countries free money transfers can be made? You can make an unlimited number of free electronic transfers and payments in Euro from your C smart, C supreme, C prime account to any European Union bank account free within the Single Euro Payment Area (SEPA). Can I make payments to other countries or in a different currency from my C card account? Yes. Note that in accordance with the Price list a fee will be applied for the currency conversion. Can I make instant payments from my C card bank account? As Citadele supports Instant Payments, you will be able to make Instant Payments from your C smart, C supreme, C prime account to any bank which supports instant payments. The money is transferred within seconds.

Q: Documents to be submitted to start a business relationship

You can become a Citadele customer in the most convenient way for you – remotely or in person. When applying in person, the following documents are required to start a business relationship: Lithuanian resident under 18 years: customer questionnaire; valid identity document (passport/ID card) or birth certificate (if the child is under 14 years); valid identity document (passport/ID card) of the parent or guardian; in the case of a guardian, a document confirming the representation powers (power of attorney, court judgement). Lithuanian resident who has reached the age of 18: customer questionnaire; valid identity document (passport/ID card). Foreign individual with ties to Lithuania: customer questionnaire; passport/identity card valid for entering Lithuania. document confirming the connection with Lithuania (study contract, labour contract, temporary or permanent residence permit issued in Lithuania, visa, etc.). ! If necessary, the Bank may request additional documents (e.g., documents confirming the origin of funds and/or wealth, source documents of transactions, etc.) in accordance with the risk-based approach.

Bank with recognized mobile app. “Digital banking” award winner at the Global Fintech Awards 2024.

A man in a red sweater holds a smartphone close to his face, displaying the Citadele mobile app screen.

Scan and download the app

Download app

Step 1

Download the Citadele app to your phone or tablet.

Step 2

Take a photo of yourself and your ID document.

Step 3

Fill in the application and receive your C card by post within 3 working days.

Benefits for schoolchildren and students!

Get more with your C smart NEON card – no monthly fee for schoolchildren and students, and that’s just the beginning! Enjoy a special offer this August and September!*

Become a Citadele bank customer by 30.09.2025 and receive 3 000 C REWARDS loyalty program points – exchange them for great prizes like a cinema ticket, a cup of coffee, Wolt discount code, and more! To claim your points, simply join the C REWARDS loyalty program here (it’s free!).
Until 30.09.2025, schoolchildren and students earn 4x more C REWARDS points for every euro spent with their C smart NEON card. Offer valid for both new and existing customers.
All-round protection at a better price under one agreement! Choose Life+ insurance – protect yourself and your loved ones from accidents and get compensation for hospital treatment. Enjoy a 10 % discount when insuring 1–2 children (ages 1–17) or 3+ family members. Insurance is available exclusively to Citadele bank customers. Learn more here.
Smart Piggybank in the app! When you open a Smart Piggybank and set up rounding, you can earn 3 % per year on your savings! Piggybank is available from age 7. Find out more about the Piggybank here.***
Our most stylish payment tool: a payment ring with no issuing fee! Available for 0 C REWARDS points using the code CITADELERING! (usually: 1 500 C REWARDS points).****

* If the customer was previously a bank client, the offer is valid only if the relationship with the bank was terminated at least six months before 01.08.2025.
** Life+ insurance is provided by insurance company AAS CBL Life and distributed by AS Citadele banka Lithuanian branch. Full information and a free consultation registration form can be found here.
*** Interest rate valid from 14.05.2025. Annual interest rate may change. Calculated based on average monthly balance, assuming 360 days per year and 30 days per month. Paid at the end of each month. Customers can open one Piggy account. Interest is calculated on a balance of up to 10 000 EUR. Deposits up to 100 000 EUR are guaranteed under the Latvian Deposit Guarantee Law. See full terms at citadele.lt.
**** Offer valid for customers aged 18 and over.

Three Citadele payment cards: C prime (gray with a rainbow shimmer), C supreme (gold), and C smart (silver), layered on top of each other.

Choose your C card

Select any of our C cards and join the ranks of Citadele clients in just 7 minutes!

Any of our C cards will bring value to your everyday life with free payments in euros within Europe and commission-free withdrawals from ATMs worldwide. worldwide (ATM owner fees may apply).*
C smart or C smart KIWIE with a low monthly fee for adults and zero monthly fee for schoolchildren and students.
C supreme with basic purchase and travel insurance**, a lowest-price guarantee for purchases, and an option of adding a credit limit of up to 5000 EUR.
C prime with extensive insurance for you and your family*, some additional benefits for travel and shopping, and an option of adding a credit limit of up to 15 000 EUR.
C REWARDS discounts throughout the Baltics and C REWARDS points to collect and exchange for amazing prizes. There are additional conditions.

Find out more

* Currently 10 000 euros is the maximum total amount of incoming payments per month that you can receive in your accounts in Citadele.
** The service is provided by the Lithuanian branch of Balcia Insurance SE through its agent AS Citadele banka.

How to become our client

In mobile app

If you are not yet our client, you can join us without coming to a bank!

Take a photo of yourself and your ID
Fill in an application and receive your new C card by post in your address
Activate it through the app

Scan and download the app

Download app

If you're not 14 yet, ask your parents to open an account for you in online bank (if they're Citadele customers) or come to any of our branches with one parent.

Smartphone screen with the Citadele mobile app open, displaying the Cards section with the visual of the C prime lava card and available card management functions.

In branch

You can also become a client at by visiting our
branch. Book your visit in advance.

Book a visit Find your closest branch

Why become a Citadele client?

Take advantage of the many C card privileges.
Use our app to block and unblock cards, log in with Touch ID and Face ID, apply for loans, and change your cards’ PIN codes—even if you’ve forgotten the old ones.
Make use of modern payment methods: pay with a wristband, sticker or mobile phone with NFC technology, Google Pay or Apple Pay
Questions? Contact the bank’s employees by phone or through the app chat.
Only in Citadele: become our client with a selfie using our mobile app. No need to come to a branch!

Price list

Terms and Conditions

Information for citizens of Ukraine

Documents to be submitted to start a business relationship

Information on the Target Customer of the Bank

Need help?

Get instant answers to your questions 24/7 from our website help tool: our virtual financial consultant, Adele.

What will be the monthly fee for the C prime card?

Card monthly fee for the granted credit limit:

6 EUR for 0 - 5 000 EUR
7 EUR for 5 001- 10 000 EUR
8 EUR for 10 001- 15 000 EUR

How do I get a discount on the card's monthly fee?
Actively use C prime - pay with the card for goods in stores and online and do not pay the card's monthly fee. Spending 6 000 EUR within 6 months is 50 %. discount on the card's monthly fee. 25 % on spending of 4 500 EUR. discount

Payments

To which countries free money transfers can be made?

You can make an unlimited number of free electronic transfers and payments in Euro from your C smart, C supreme, C prime account to any European Union bank account free within the Single Euro Payment Area (SEPA).

Can I make payments to other countries or in a different currency from my C card account?

Yes. Note that in accordance with the Price list a fee will be applied for the currency conversion.

Can I make instant payments from my C card bank account?

As Citadele supports Instant Payments, you will be able to make Instant Payments from your C smart, C supreme, C prime account to any bank which supports instant payments. The money is transferred within seconds.

How to apply?

If you want to become a customer of Citadele Bank and get a C card, you can do it using the mobile application or by visiting one of the bank's branches (only after prior registration by phone +370 5 221 9091). When you become a customer of Citadele bank on the mobile app, we will send your card by mail within three working days.

If you are a bank customer and want to change your existing card, submit a free-form request in the Online bank. If you want to get a C card with a new account, you can order a new card in the "Accounts and cards" section of the Online bank. Please ensure that the correct delivery address is entered. You will receive the card in the mail within three working days.

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