https://www.citadele.lt/en/support/authorisation

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Authentication and payment confirmation methods

Pay for services and confirm transactions in the way that is most convenient for you.

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MobileSCAN

Use if your smart device always is near by.

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Mobile-ID

If you want to start using Mobile-ID, you must contact your mobile operator and conclude an electronic service provision agreement.

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Code calculators

Use these particularly secure authentication devices for various needs.

MobileSCAN - for smart device users

  • Log in to the Citadele mobile app or online bank and confirm payments using your five-digit MobileSCAN code, Face ID or fingerprint.
  • Activate and use MobileSCAN for free.
  • Works on smartphones and tablets from Apple iOS 15 and up or 7.0 and up for Android.
  • Increase limits in branches or remotely.
Activation instructions
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Mobile-ID

  • You can connect not only to the Citadele online bank or mobile app, but also to other e-banks. portals of service providers.
  • Enables you to securely confirm payments or other transactions in Citadele online bank.
  • To take advantage of this option, Mobile-ID must be included in the Online bank agreement.
  • If you want to start using Mobile-ID, you need to contact your mobile operator and conclude an electronic service agreement. Don't forget to have your passport or ID card with you.
mobileid

Code calculators


  • Digipass 780 uses a unique colourful code (similar to MobileSCAN).
  • When you scan this code, you will see all the details of the transaction on the screen, which you can confirm instantly with your PIN code.
  • Payment limit: 30 million EUR per day.
  • Digipass 780 costs 35 EUR to obtain.
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Compact and simple, perfect for private and business customers making a large number of payments.

  • With the press of a button, it displays a unique six-digit code valid for almost a minute.
  • In certain cases stipulated by the bank, you will have to enter a five-digit confirmation code alongside the calculator code - this will arrive by SMS to the user’s phone number.
  • Works with a battery which lasts for up to 5 years.
  • Payment limit: 60 000 EUR per day.
  • Costs 12 EUR to obtain or exchange.
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  • Use alongside an additional security code received by SMS (the SMS is sent in certain cases as decided by the bank).
  • Payment limit: 3000 EUR per day.
  • Important! Code cards are not being issued from 17.04.2023.
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Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
How to log in to Citadele Internet Bank?

  • In the address box enter https://online.citadele.lv/ibbf/en_lt or connect via www.citadele.lt and click on the „Sign in“ link;
  • In the popup window, enter your identification code and your primary login password (if you are connecting for the first time) and click on „Sign in“;
  • In the second registration window, enter the code number from the password card (TAN), the password generator response, if you use the electronic signature, the password you received and click „Continue“;
  • If you are connecting for the first time, you will be asked to change your password.

How do I log on to the Citadele Online Bank with MobileSCAN?

To log on to the Online Bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

 

 

 

 

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

Please pay attention to which authorisation device menu you open! The menu must be the same as your authorisation device name.

How do I check my account balance in the online bank?

You can check your account balance in the online bank. When you log in to the online bank, you can see your account balance on the start page. Bear in mind that you will be shown Balance and Available Balance, which may differ. Your Available Balance is the real amount in your account. Your balance is the total including your available balance and any reserved sums for transactions which have taken place but have not yet been taken from your account.

To see how much you have reserved, click on the account that interests you, and you will see your transactions. You can also go to Accounts and Cards and select the account you want there.

When you click on Reserved Amount, you will see a list of transactions for which the funds have been reserved, but not yet transferred. This means that you have physically made the transaction, but the retailer has not yet submitted an application for the transfer of funds.

What are the transaction limits in Citadele Internet Bank?

The limits on transactions performed by Citadele Internet Bank depend on the security device you use. Transaction limits are described here. You can change the daily transaction limits by submitting an application via an online or in branch.

How can I increase my MobileSCAN limits without visiting a branch in person?

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1. Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Order to Bank.

Fill in the following sections: 

  • Topic: Increasing MobileSCAN limits
  • Account number for authorisation: select any of your accounts from the list
  • Order text: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2. Call the bank at +370 6 701 0000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone. 

More questions
How to log in to Citadele Internet Bank?

  • In the address box enter https://online.citadele.lv/ibbf/en_lt or connect via www.citadele.lt and click on the „Sign in“ link;
  • In the popup window, enter your identification code and your primary login password (if you are connecting for the first time) and click on „Sign in“;
  • In the second registration window, enter the code number from the password card (TAN), the password generator response, if you use the electronic signature, the password you received and click „Continue“;
  • If you are connecting for the first time, you will be asked to change your password.

How do I log on to the Citadele Online Bank with MobileSCAN?

To log on to the Online Bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

 

 

 

 

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

Please pay attention to which authorisation device menu you open! The menu must be the same as your authorisation device name.

How do I check my account balance in the online bank?

You can check your account balance in the online bank. When you log in to the online bank, you can see your account balance on the start page. Bear in mind that you will be shown Balance and Available Balance, which may differ. Your Available Balance is the real amount in your account. Your balance is the total including your available balance and any reserved sums for transactions which have taken place but have not yet been taken from your account.

To see how much you have reserved, click on the account that interests you, and you will see your transactions. You can also go to Accounts and Cards and select the account you want there.

When you click on Reserved Amount, you will see a list of transactions for which the funds have been reserved, but not yet transferred. This means that you have physically made the transaction, but the retailer has not yet submitted an application for the transfer of funds.

What are the transaction limits in Citadele Internet Bank?

The limits on transactions performed by Citadele Internet Bank depend on the security device you use. Transaction limits are described here. You can change the daily transaction limits by submitting an application via an online or in branch.

How can I increase my MobileSCAN limits without visiting a branch in person?

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1. Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Order to Bank.

Fill in the following sections: 

  • Topic: Increasing MobileSCAN limits
  • Account number for authorisation: select any of your accounts from the list
  • Order text: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2. Call the bank at +370 6 701 0000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone. 

More opportunities

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Mobile app

Use the bank’s services at a time and place convenient to you. Confirm payments using your face or fingerprint.
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Online bank

A convenient and secure method of managing your finances, applying for various loans or signing agreements for your chosen products.
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X cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. X REWARDS prizes and discounts.
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Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
Learn more