https://www.citadele.lt/en/support/mobile-app

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Private BUSINESS PRIVATE BANKING ABOUT THE BANK X REWARDS
Private
BUSINESS
PRIVATE BANKING
ABOUT THE BANK
X REWARDS
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Mobile App

With our app, you can use our banking services whenever and wherever is most convenient to you.

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Scan QR-code to download the app
Download app
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Payment cards and accounts

See your balance and block or unblock cards.

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Touch ID and Face ID

Confirm payments using your face or fingerprint.

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Change PIN code

Even if you have forgotten the old one.


Available services

  • Change the PIN code for your cards, wristbands or stickers even if you have forgotten the old PIN.
  • Block and unblock cards, and order a new one.
  • Apply to receive a loan offer and conveniently sign your chosen loan agreement.
  • Keep up with your X REWARDS points and exchange them for prizes.
  • Buy accident insurance in a minute.
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Push notifications

A simple way to keep up with the latest updates on your account and card activities in the mobile app.


How to activate

Become a Citadele customer and apply for an X card remotely

If you are not yet our client, you can join us* without coming to a bank!

  • Take a photo of yourself and your ID
  • Fill in an application and receive your new X card by post in your address
  • Activate your card in the app
Scan QR-code to download the app
Download app
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X cards

Select the X card which best suits your
lifestyle and start enjoying the wide range
of benefits.

More on X cards

* If you are at least 7 years old but not yet 18, you should apply in person rather than via selfie, bringing one of your parents to our branch. If the parent is already a customer of Citadele, the account for the child can be opened remotly. More information here.

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Do I have to download Citadele mobile application again if I replace my mobile device?

Yes, once the mobile device is replaced, Citadele mobile application has to be downloaded again.

Can I create a new payment template in the mobile application?

It is allowed. Templated created in the mobile app are immediately visible in the online bank and vice versa - after creating a template in the online bank, it will be immediately displayed in the mobile app. Payments in the mobile app can only be made in euros.

Can I use Citadele mobile application on multiple mobile devices?

Citadele mobile application may be downloaded to multiple mobile devices.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

More questions
Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Do I have to download Citadele mobile application again if I replace my mobile device?

Yes, once the mobile device is replaced, Citadele mobile application has to be downloaded again.

Can I create a new payment template in the mobile application?

It is allowed. Templated created in the mobile app are immediately visible in the online bank and vice versa - after creating a template in the online bank, it will be immediately displayed in the mobile app. Payments in the mobile app can only be made in euros.

Can I use Citadele mobile application on multiple mobile devices?

Citadele mobile application may be downloaded to multiple mobile devices.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

More opportunities

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X cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. X REWARDS prizes and discounts.
Learn more
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Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
Learn more
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Loan offer

Find out how much you can borrow within just a few minutes.
Learn more