https://www.citadele.lt/en/support/mobile-app

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MOBILE APP

With our app, you can use our banking services whenever and wherever is most convenient to you

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Payment cards and accounts

See your balance and block or unblock cards

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Touch ID and Face ID

Confirm payments using your face or fingerprint

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24/7 customer support

Contact bank employees in the app chat


Available services

  • Change the PIN code for your cards, wristbands or stickers even if you have forgotten the old PIN
  • Make transfers, create templates and pay bills by scanning a bar code
  • Pay using a phone number, no need to know an account number
  • Block and unblock cards, and order a new one
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Become a Citadele customer and apply for an X card remotely

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  • Take a photo of yourself and your ID
  • Fill in an application and receive your X card by mail at the address you give us within three business days
  • Activate your card in the app
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X cards

Select the X card which best suits your
lifestyle and start enjoying the wide range
of benefits.

More on X cards

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Any questions about the app or the services it offers?

Pick a topic that interests you and find answers to your questions.

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Can I use Citadele mobile application on multiple mobile devices?

Citadele mobile application may be downloaded to multiple mobile devices.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

How can I find the beneficiary?

The beneficiary can be found using the icons of most popular beneficiaries or by entering the first three characters of the beneficiary's name or IBAN account in the search box.

Can I have access to several account users and clients when using Citadele mobile application?

Yes. One user can switch clients (as in the online bank).

More questions
Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Can I use Citadele mobile application on multiple mobile devices?

Citadele mobile application may be downloaded to multiple mobile devices.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

How can I find the beneficiary?

The beneficiary can be found using the icons of most popular beneficiaries or by entering the first three characters of the beneficiary's name or IBAN account in the search box.

Can I have access to several account users and clients when using Citadele mobile application?

Yes. One user can switch clients (as in the online bank).

More opportunities

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X cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. X REWARDS prizes and discounts.
Learn more
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Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
Learn more
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Loan offer

Find out how much you can borrow within just a few minutes.
Learn more