https://www.citadele.lt/en/support/mobile-app

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Private BUSINESS PRIVATE BANKING ABOUT THE BANK X REWARDS
Private
BUSINESS
PRIVATE BANKING
ABOUT THE BANK
X REWARDS
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  1. Client Support
  2. Mobile app

Mobile App

With our app, you can use our banking services whenever and wherever is most convenient to you.

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Scan QR-code to download the app
Download app
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Payment cards and accounts

See your balance and block or unblock cards.

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Touch ID and Face ID

Confirm payments using your face or fingerprint.

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Change PIN code

Even if you have forgotten the old one.


Available services

  • Change the PIN code for your cards, wristbands or stickers even if you have forgotten the old PIN.
  • Block and unblock cards, and order a new one.
  • Apply to receive a loan offer and conveniently sign your chosen loan agreement.
  • Keep up with your X REWARDS points and exchange them for prizes.
  • Buy accident insurance in a minute.
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Push notifications

A simple way to keep up with the latest updates on your account and card activities in the mobile app.


How to activate

Become a Citadele customer and apply for an X card remotely

If you are not yet our client, you can join us* without coming to a bank!

  • Take a photo of yourself and your ID
  • Fill in an application and receive your new X card by post in your address
  • Activate your card in the app
Scan QR-code to download the app
Download app
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X cards

Select the X card which best suits your
lifestyle and start enjoying the wide range
of benefits.

More on X cards

* If you are between 7 and 17 (inclusive) years old, come to one of the bank branches with one of your parents. If the parent is already a customer of Citadele, the account for the child aged 7 to 13 (inclusive) can be opened remotly. More information here.

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
Can I have access to several account users and clients when using Citadele mobile application?

Yes. One user can switch clients (as in the online bank).

What authentication tools can I use to log in to Citadele mobile application?

All authentication tools can be used to log in to your account via Citadele mobile application – mobile signature, code card or PIN generator. Only one type of authentication tool may be used during one session on the mobile application.

How to block access if I lost my phone?

If you have lost your phone, call us at +370 5 221 9091. To identify yourself, you will need to provide your first name, surname and authorisation device number. You may also be asked to give the answer to your secret question.

You can also block access from your mobile phone or via Online bank in the ‘Mobile Services’ section. Select the device and press ‘Disconnect’ to disable all the features connected in the phone.

Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

What is needed to download Citadele mobile application?

The user must have a mobile device with Android (starting from version 4.0) or Apple iOS (starting from version 8.0) operating system.

More questions
Can I have access to several account users and clients when using Citadele mobile application?

Yes. One user can switch clients (as in the online bank).

What authentication tools can I use to log in to Citadele mobile application?

All authentication tools can be used to log in to your account via Citadele mobile application – mobile signature, code card or PIN generator. Only one type of authentication tool may be used during one session on the mobile application.

How to block access if I lost my phone?

If you have lost your phone, call us at +370 5 221 9091. To identify yourself, you will need to provide your first name, surname and authorisation device number. You may also be asked to give the answer to your secret question.

You can also block access from your mobile phone or via Online bank in the ‘Mobile Services’ section. Select the device and press ‘Disconnect’ to disable all the features connected in the phone.

Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

What is needed to download Citadele mobile application?

The user must have a mobile device with Android (starting from version 4.0) or Apple iOS (starting from version 8.0) operating system.

More opportunities

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X cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. X REWARDS prizes and discounts.
Learn more
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Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
Learn more
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Loan offer

Find out how much you can borrow within just a few minutes.
Learn more