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We are gradually simplifying the rules to ensure they are easy to understand for everyone and compliant with the requirements of the Law on Accessibility Requirements for Products and Services of the Republic of Lithuania.

Rules of the bank for private clients

General terms

General Terms of Business Rules of Providing Payment Services and Management of Bank Account The summary of fundamental changes in The General terms of Business

Additional information for depositors (effective from 15.11.2024) Information on investment services

Accounts

Terms and Conditions for Opening and Servicing of the Current Account (effective from 01.01.2019) Terms for opening and servicing a current account (effective from 01.05.2025)

Payments

Terms of the Order for Regular Payments of Fixed Amount (effective from 01.01.2019) Terms of the Order for Maintenance of the Minimum Account Balance (effective from 01.01.2019)

Terms of the Order for Maintenance of the Maximum Account Balance (effective from 01.01.2019)

Payment cards

Terms of Use and Servicing of the Card (effective from 01.02.2021) Terms of Use and Servicing of the Card (effective from 17.07.2025) Credit limit agreement general terms and conditions (in Lithuanian)

Electronic services

Terms of Use and Service of Citadele Online Bank Terms of Use and Servicing of Citadele SMS bank

Electronic Invoice Presentment and Payment Rules (effective from 01.01.2019)

Savings

Regulations of Acceptance and Servicing of the Term Deposit (effective from 18.12.2020) Conditions for Opening and Maintenance of a Savings Account (in Lithuanian)

Terms of Opening and Servicing The Green Savings Account

Others

Client's questionnaire - Explanations/ Definitions Citadele Terms Against Prohibited Conduct

Ownership and control structure information - Explanations/ Definitions SIA "Citadele Leasing" Leasing Portal Terms of Use

Rules of the bank for business clients