Rules of the bank

Valid from 1st of January 2019

General terms

General Terms of Business
Rules of Providing Payment Services and Management of Bank Account
Terms and Conditions for Opening and Servicing of Payment Plan
Information on investment services
General Terms and Conditions for Issuance of Bank Guarantees
Electronic Invoice Presentment and Payment Rules
Terms of Financial Instruments Accounts and Transactions
Additional information for depositors

Accounts

Terms and Conditions for Opening and Servicing of the Current Account for Private Clients
Terms and Conditions for Opening and Servicing of the Current Account for Business Clients

Electronic services

Terms of Use and Service of Citadele Online Banking for Private Clients
Terms of Use and Service of Citadele Online Banking for Business Clients
Terms of Use and Servicing of Citadele SMS bank
Terms of Use and Service of Citadele Online Banking with Authorisation Categories
Terms of the Order for Maintenance of the Minimum Account Balance for private customers
Terms of the Order for Maintenance of the Minimum Account Balance for business customers
Terms of the Order for Maintenance of the Maximum Account Balance for private customers
Terms of the Order for Maintenance of the Maximum Account Balance for business customers
Terms of the Order for Regular Payments of Fixed Amount for private customers
Terms of the Order for Regular Payments of Fixed Amount for business customers

Savings

Regulations of Acceptance and Servicing of the Term Deposit for Private Clients, effective from 18.12.2020.
Regulations of Acceptance and Servicing of the Term Deposit for Private Clients (for existing term deposit), effective till 18.02.2021.
Regulations of Acceptance and Servicing of the Term Deposit for Business Clients, effective from 18.12.2020.
Regulations of Acceptance and Servicing of the Term Deposit for Business Clients (for existing term deposit), effective till 18.02.2021.

Payment cards

Terms of Use and Servicing of the Card for Private Clients
Terms of Use and Servicing of the Card for Business Clients

Ecommerce - Payments acceptance online

Multilink terms of service (for Business clients)
Terms of Use of Acceptance of online payments with payment cards and the Klix solution (for Business clients)

Other

Terms of Use and Servicing of Citadele Business Portal
Client's questionnaire - Explanations/ Definitions
Ownership and control structure information - Explanations/ Definitions
Анкета клиента - Пояснения/Определения
OИнформация о структуре собственности и контроля - Пояснения/Определения