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  1. Client Support
  2. Mobile app

Mobile app

Enjoy the app’s modern design, simple navigation and many available functions, making every day even easier, no matter where you are.

Mobile phone with Citadele mobile app. One screen in dark mode, the other in light mode.
Scan and download the app
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Simple and convenient financial management

Make transfers and payment requests, and view information about your cards and active products with one click.

Smart piggybank: save while you spend

Set up through the app, round up your purchases, multiply your savings up to 10x, earn % on what you save, and withdraw commission-free if necessary.

Meet your virtual financial consultant Adele, 24/7

Receive instant answers to your questions on banking products and services in the app chat.

The latest version of the app will be available on the AppStore and GooglePlay for everyone by 21.05.2025, supporting devices running Android 10 and iOS 17 or later versions.

Mobile phone displaying the Citadele mobile app Overview screen, showing the main account, recent transactions, and current bank offers.

Everything important on the home screen

We created the look and functionality of the mobile app to make it easier to use for everyday banking. That’s why the app homepage shows you what’s most important.

  • Personalised layout and increased privacy. Rearrange almost all the widgets however you prefer, and for extra privacy, blur your visible account balance with a double tap.
  • Payments and account overviews without extra clicks. Make or request payments straight from the home screen, and view your latest account actions without changing the section.
  • Smart Piggybank. Set up your preferred savings terms and watch how your savings grow without effort. You can also set it up for your child’s account. Read more about the Piggybank here.
  • Oversee your other bank products. Keep up with current information on your existing loans, leasing and insurance: when your next payment is due and how many more payments until repaid fully.
  • Offers and notifications in one place. View current notifications and product offers which have been specially prepared for you in a convenient carousel screen, and click on them to find out more.

Try it out!


Register your phone number on the Bank of Lithuania and make faster and more convenient payments going forward.

  • Transfer money by just entering the recipient’s phone number or by selecting it from the contacts list on your phone.
  • Your friends and family will also be able to transfer money to you by just entering your phone number.

A convenient way of paying for group dinners, events or other activities.

  • Request money transfers and receive payments up to 1000 EUR.
  • You can choose to send a request by SMS, WhatsApp, email or your other preferred communication channel.

The task tool allows you to create tasks for your family and friends. It’s especially useful for parents who want to teach their children responsibility and basic financial literacy in a fun way – children earn money for completing a task.

  • Select a task from the list of categories, or create your own. Add a description and payment amount, as well as a deadline.
  • Once a task has been completed, the task recipient marks it as completed, which you then confirm and make the payment.

Apply for products no matter where you are

  • Try out the easiest way of applying for the products we offer you, and complete all actions through the mobile app, no matter where you are.
  • Set up a consumer loan agreement for various purposes and purchase insurance products for yourself and your family.
Mobile phone displaying Citadele mobile app card management section. C prime card (gray with a rainbow shimmer) is visible, along with functions like: Block card, Change PIN, and other settings.

Overseeing payment cards

You have access to all the information you need about your cards in the Cards section, and you can take certain actions if needed.

  • View your card details: card number, expiration date and CVV code.
  • Order a new card or exchange your current one.
  • Change your PIN code, even if you don’t remember the old one.
  • Activate or deactivate the ability to make contactless payments, online purchases or cash withdrawals.
  • Block or unblock your card.
  • Check your card fees and transfer limits.

Keep track of your C REWARDS points

  • Every C card* purchase earns C REWARDS loyalty program points, and your balance updates automatically in the app. Most importantly, don't forget to register in the program! It's free.
  • Tap "More" to browse available prizes and redeem them by filling out your contact information. Then wait for an email with information!
  • Don't miss out on partner discounts, explore them anytime in the "Offers" tab.

*C smart card users who are 22 years of age or older do not receive points for purchases.

Mobile phone displaying Citadele mobile app section where users can call a consultant while already identified. The call is secure and has a short waiting time.

Authenticated calls and chat

Use a faster method of contacting our consultants when you message through the chat or call through the app. When you do this, you are pre-authenticated, so our consultant has already verified your identity. Make use of your time wisely, and concentrate on the main thing: receiving answers to your questions.

Mobile phone displaying Citadele mobile app in the Overview section. The screen is transitioning from dark mode to light mode.

Get to know the other app functions

  • Favourites templates.
  • Hide your sensitive data.
  • Customize the main screen.
  • Add bank‘s time zone to recent transactions.
  • Onboard your kid right from the app.
  • Face ID/Touch ID.
  • MobileSCAN authorization.
  • Choose your app icon.
  • Set up a phone widget.
  • Dark or light mode.
More

Become a Citadele customer and apply for a C card remotely

If you are not yet our client, you can join us* without coming to a bank!

  • Take a photo of yourself and your ID
  • Fill in an application and receive your new C card by post in your address
  • Activate your card in the app
Scan and download the app
Download app
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C cards

Select the C card which best suits your
lifestyle and start enjoying the wide range
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Any questions about the app or the services it offers?

Pick a topic that interests you and find answers to your questions.

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Mobile App

Connection, access problem solving, features
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MobileSCAN

Initial setup or reinstall
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Payments

Making payments, paying bills

Need help?

Get instant answers to your questions 24/7 from our website help tool: our virtual financial consultant, Adele.

Why I don’t see the new mobile app update in Apple Store/Google Play?

Our updated mobile app follows a phased release process to ensure a smooth transition for all users. After extensive testing and quality checks, the new version is gradually rolled out to users in stages. This helps us monitor the update’s performance and address any unexpected issues. Depending on your device’s operating system (iOS or Android), you may receive the update at different times. You’ll be notified when the new version is available for you to download and install from your App Store/Google Play.

When might the fingerprint/Touch ID or facial recognition/Face ID functions not work in the app?

This happens when the app cannot recognize your fingerprint three times in a row, or your face twice in a row. In these cases, you will automatically be asked to enter your PIN code.

If you add a new fingerprint or face to your phone, the fingerprint/facial recognition function will be blocked in the app for security reasons. If this is the case, you will have to reactivate the fingerprint/facial recognition function in the app in order to be able to use it again.

How to block access if I lost my phone?

If you have lost your phone, call us at +370 5 221 9091. To identify yourself, you will need to provide your first name, surname and authorisation device number. You may also be asked to give the answer to your secret question.

You can also block access from your mobile phone or via Online bank in the ‘Mobile Services’ section. Select the device and press ‘Disconnect’ to disable all the features connected in the phone.

What notifications can I receive from the mobile app?

  • Notifications on messages you receive in the bank chat. 
  • Push notifications on payments and MobileSCAN confirmations. This service must be activated separately in the app. Read more on push notifications here.
  • Notifications on incoming and outgoing payments.

Important! If you have not taken any banking actions, or submitted any payment or authorization confirmations, do not confirm any requests you may receive, and inform the bank instantly of this prohibited activity to receive further instructions.
 

Why can’t I see the Face ID/Touch ID function in the Citadele app?

There could be several reasons. 

- Face ID/Touch ID has been blocked.
This is easy to check by locking your phone and seeing if your phone asks for a code to unblock Face ID/Touch ID when you next unlock your phone. After entering your code, the next time you lock and unlock your phone, Face ID/Touch ID will have been reactivated. 

- Face ID/Touch ID is not activated on your device overall.
iOS (Apple) users: To activate Face ID/Touch ID in your phone settings, click on profile icon, choose Face ID > Passcode. Here, you can set up/change your device code, and set up or block Face ID/Touch ID. 
Android users: Go to your device settings and select the function which activates biometrics. 

- Your device is jailbroken/rooted (you have installed an unofficial OS version which could impact the security of your device). 
For security reasons, the app blocks access to several functions and the use of services on devices with compromised security.
 

Can I have access to several account users and clients when using Citadele mobile application?

It is allowed. One user can have access to other customer accounts. For this, the customer/customer's representative should visit the bank branch together with the internet bank user and submit a request specifying all the user's rights. The user can switch to another client's account by selecting the "Profile" section in the Internet bank and mobile app.

Do I have to download Citadele mobile application again if I replace my mobile device?

Yes, changing mobile devices requires a re-download of the Citadele mobile app. Please note that if you are using the MobileSCAN login tool, it should be reactivated on the new device (Is it necessary to re-download the Citadele mobile app when changing mobile devices?).

What authentication tools can I use to log in to Citadele mobile application?

All authentication tools can be used to log in to your account via Citadele mobile application – mobile signature, code card or PIN generator. Only one type of authentication tool may be used during one session on the mobile application.

How can I find the beneficiary?

The beneficiary can be found using the icons of most popular beneficiaries or by entering the first three characters of the beneficiary's name or IBAN account in the search box.

What is needed to download Citadele mobile application?

The user must have a mobile device with Android (starting from version 9.0) or Apple iOS (starting from version 16.0) operating system.

Do I need to log out of my account after I finish using the mobile application?

For security purposes it is recommended to always log out of your account after finishing work.

Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Can I see the account balance in Citadele mobile application?

Yes, you can see your account balance in the Citadele app. Log in and in the "Overview" screen you'll see your default account and its balance. To view the balance of your accounts other than the default account, click the "All Accounts" button in the "Overview" or "Services" screens.

What mobile devices support Citadele mobile application?

Citadele bank mobile application can be used by the users of mobile devices with Android and Apple iOS operating systems.

Can I see recent payments made in Citadele bank mobile application?

Yes. To view recent payments, open Accounts and select the necessary account.

How to switch client accounts in the mobile application?

You can switch your accounts in the Citadele app. Log in, click on the profile icon in the top-right corner. Under your username, click on the red "Switch customer" button.

Are there payment limits in Citadele mobile application?

The limits of payment orders depend on the connection tool with which the user connected to the mobile application, the limits and the limits set in the internet bank agreement. The limits of the means of connection are specified on the bank's website for Private customers -> Means of connection -> Limits of means of connection.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

Can I create a new payment template in the mobile application?

It is allowed. Templated created in the mobile app are immediately visible in the online bank and vice versa - after creating a template in the online bank, it will be immediately displayed in the mobile app. Payments in the mobile app can only be made in euros.

Can the users whose mobile devices have Windows operating system use Citadele mobile application?

No, Citadele mobile application cannot be used on mobile devices with Windows operating system.

More questions
Why I don’t see the new mobile app update in Apple Store/Google Play?

Our updated mobile app follows a phased release process to ensure a smooth transition for all users. After extensive testing and quality checks, the new version is gradually rolled out to users in stages. This helps us monitor the update’s performance and address any unexpected issues. Depending on your device’s operating system (iOS or Android), you may receive the update at different times. You’ll be notified when the new version is available for you to download and install from your App Store/Google Play.

When might the fingerprint/Touch ID or facial recognition/Face ID functions not work in the app?

This happens when the app cannot recognize your fingerprint three times in a row, or your face twice in a row. In these cases, you will automatically be asked to enter your PIN code.

If you add a new fingerprint or face to your phone, the fingerprint/facial recognition function will be blocked in the app for security reasons. If this is the case, you will have to reactivate the fingerprint/facial recognition function in the app in order to be able to use it again.

How to block access if I lost my phone?

If you have lost your phone, call us at +370 5 221 9091. To identify yourself, you will need to provide your first name, surname and authorisation device number. You may also be asked to give the answer to your secret question.

You can also block access from your mobile phone or via Online bank in the ‘Mobile Services’ section. Select the device and press ‘Disconnect’ to disable all the features connected in the phone.

What notifications can I receive from the mobile app?

  • Notifications on messages you receive in the bank chat. 
  • Push notifications on payments and MobileSCAN confirmations. This service must be activated separately in the app. Read more on push notifications here.
  • Notifications on incoming and outgoing payments.

Important! If you have not taken any banking actions, or submitted any payment or authorization confirmations, do not confirm any requests you may receive, and inform the bank instantly of this prohibited activity to receive further instructions.
 

Why can’t I see the Face ID/Touch ID function in the Citadele app?

There could be several reasons. 

- Face ID/Touch ID has been blocked.
This is easy to check by locking your phone and seeing if your phone asks for a code to unblock Face ID/Touch ID when you next unlock your phone. After entering your code, the next time you lock and unlock your phone, Face ID/Touch ID will have been reactivated. 

- Face ID/Touch ID is not activated on your device overall.
iOS (Apple) users: To activate Face ID/Touch ID in your phone settings, click on profile icon, choose Face ID > Passcode. Here, you can set up/change your device code, and set up or block Face ID/Touch ID. 
Android users: Go to your device settings and select the function which activates biometrics. 

- Your device is jailbroken/rooted (you have installed an unofficial OS version which could impact the security of your device). 
For security reasons, the app blocks access to several functions and the use of services on devices with compromised security.
 

Can I have access to several account users and clients when using Citadele mobile application?

It is allowed. One user can have access to other customer accounts. For this, the customer/customer's representative should visit the bank branch together with the internet bank user and submit a request specifying all the user's rights. The user can switch to another client's account by selecting the "Profile" section in the Internet bank and mobile app.

Do I have to download Citadele mobile application again if I replace my mobile device?

Yes, changing mobile devices requires a re-download of the Citadele mobile app. Please note that if you are using the MobileSCAN login tool, it should be reactivated on the new device (Is it necessary to re-download the Citadele mobile app when changing mobile devices?).

What authentication tools can I use to log in to Citadele mobile application?

All authentication tools can be used to log in to your account via Citadele mobile application – mobile signature, code card or PIN generator. Only one type of authentication tool may be used during one session on the mobile application.

How can I find the beneficiary?

The beneficiary can be found using the icons of most popular beneficiaries or by entering the first three characters of the beneficiary's name or IBAN account in the search box.

What is needed to download Citadele mobile application?

The user must have a mobile device with Android (starting from version 9.0) or Apple iOS (starting from version 16.0) operating system.

Do I need to log out of my account after I finish using the mobile application?

For security purposes it is recommended to always log out of your account after finishing work.

Where can I download Citadele mobile application?

Citadele mobile application may be downloaded from Google Play (Android) or Apple Store (iOS).

Can I see the account balance in Citadele mobile application?

Yes, you can see your account balance in the Citadele app. Log in and in the "Overview" screen you'll see your default account and its balance. To view the balance of your accounts other than the default account, click the "All Accounts" button in the "Overview" or "Services" screens.

What mobile devices support Citadele mobile application?

Citadele bank mobile application can be used by the users of mobile devices with Android and Apple iOS operating systems.

Can I see recent payments made in Citadele bank mobile application?

Yes. To view recent payments, open Accounts and select the necessary account.

How to switch client accounts in the mobile application?

You can switch your accounts in the Citadele app. Log in, click on the profile icon in the top-right corner. Under your username, click on the red "Switch customer" button.

Are there payment limits in Citadele mobile application?

The limits of payment orders depend on the connection tool with which the user connected to the mobile application, the limits and the limits set in the internet bank agreement. The limits of the means of connection are specified on the bank's website for Private customers -> Means of connection -> Limits of means of connection.

Do I have to buy Citadele mobile application?

No. Citadele mobile application is free.

Can I create a new payment template in the mobile application?

It is allowed. Templated created in the mobile app are immediately visible in the online bank and vice versa - after creating a template in the online bank, it will be immediately displayed in the mobile app. Payments in the mobile app can only be made in euros.

Can the users whose mobile devices have Windows operating system use Citadele mobile application?

No, Citadele mobile application cannot be used on mobile devices with Windows operating system.

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