Decision Tree

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a Citadele client remotely, you will find your username for the Online Bank in the application called “Confirmation of Receiving Services”, which you signed in the presence of a courier. If you became a client on the app and received your card by mail, you received your username by SMS to the phone number you indicated.

If you cannot find the application which contains your online banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card).

If you have access to the Citadele app, log in to it, click on the profile icon on the top right corner, under your name and surname will be your online bank username.

To reinstate MobileSCAN notifications, log in to the mobile app. Click on the profile icon on the top right corner and select MobileSCAN.

In the upper right-hand corner is a gear icon. When you click on this, all your MobileSCAN devices will be shown.

Find your device and select it, then select Reset push notifications.

What do MobileSCAN push notifications look like?

These notifications look just like other Citadele notifications, but when you click on them, you will be taken to the Citadele app.

In the Citadele app, you will have to confirm this request by entering the 5-digit MobileSCAN code, or biometric such as your finger print. 

After you successfully confirm, you will see that you can continue on.

How do I know if I am receiving MobileSCAN push notifications? 

You receive these notifications when you need to authorise and confirm that it is really you, for example, when you log in to the online bank. When you enter your username, we will send a MobileSCAN notification to your smart device which, when you open it, you can use to confirm your identity by entering your MobileSCAN code.