When I enter my username and password, I receive the message “User not identified”.
Check the username and password you entered. Use the eye symbol to check that the password you entered is correct. Check you didn’t include any hidden, invisible characters. Hidden symbols often appear if a password is copied and pasted rather than written. Check that there are no spaces before or after the username.
When I enter my username and password, I receive the message “Incorrect username”.
Carefully check the username you entered, check that there are no spaces before or after the username.
When I enter my username and password, I receive the message “Identification not permitted. Please contact the bank by phone at +370 5 221 9091, which operates 24 hours a day, or visit your nearest client service centre during bank working hours.”
Your code card or code calculator has been blocked. Please contact the bank by calling +370 5 221 9091 or visit your nearest branch to receive a new code card/code calculator.
When I enter my username and password, I receive the message “To be able to use the app, please log in to the online bank and fill in a client survey.”
You must log in to the online bank and fill in a client survey there so that you can continue to use the bank’s services. All clients must update the survey once a year, as stated by law.
When I enter my username and password, then an authorisation code, I receive the message “Incorrect code”.
Check the code you have entered from your code card or code calculator, as you have entered the incorrect code.