What to do in case of an accident?

1. Contact the competent authority and report the accident (to the police if there has been a theft, robbery or road traffic accident; to the firefighting and rescue service - about a fire; to the emergency service - about an explosion, etc.), take measures to prevent and reduce losses, ensure that the circumstances of the accident and the objects damaged in the accident are photographed or filmed and, as far as possible, contact Balcia Insurance SE.

2. Submit, if possible, the extent of damage:

  • Invoice/estimate for possible repair or replacement;

3. The decision on the payment of compensation will be made and sent to you no later than 5 (five) days from the day when all documents are received, which are important for determining the reasons, circumstances and consequences of the insurance event and for calculating the amount of the insurance compensation.

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