How do I make an insurance claim if my bike is stolen or damaged? What documents are required to file an insurance claim?

If an accident has occurred:
1. You should turn to the competent institution and report the accident (to the medical institution if injury occurred; to the police if there was a theft, robbery or traffic accident; to the firefighting and rescue service - for a fire; to the emergency service - for an explosion, etc.), take measures , in order to prevent and reduce losses, ensure that the circumstances of the accident and the objects damaged in the accident are photographed or filmed, and contact Balcia Insurance SE as soon as possible.
2. Submit, if possible, the extent of damage:
o In case of property risk - invoice/estimate for possible repair or replacement;
o In the event of an accident – a statement from a doctor about the injury;
3. The decision on the compensation payment will be made and sent to you no later than 5 (five) days from the moment when all the documents are received, which are important for determining the reasons, circumstances and consequences of the insurance event and for calculating the amount of the insurance compensation.

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