Online bank

What are the most common problems when trying to connect to Citadele Online Bank with a GO3 / code card?

Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "Forgot password" button on the first Internet banking screen and follow the steps.

If you enter the wrong code from the code card or code (GO3) calculator, do not try to enter it more than 5 times, because then your device will be locked! You will need to call the bank to unlock it.

If you do not receive an SMS with a code to connect to the Online Bank, check your phone settings to see if the bank phone number (29300300) is not in the list of blocked numbers. Also, if you have changed your phone number and have not notified the bank, please contact us and inform us of the new phone number.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

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