Contactless payments

What to do if my device won’t work at the store terminal

Hold your device a different way—flip the direction or bring it closer to the terminal to be sure your NFC antenna can make a connection. Give it a little time. Sometimes it takes a few seconds for the terminal to connect. Hold your device over the terminal for a few seconds longer. If you just added your card, wait 5-10 minutes. Each time you add a new card, it needs to be activated. Activation can take 5–10 minutes, and during that time, transactions won’t go through. Make sure the store accepts contactless payments and that their terminal is functioning properly.

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