Authorization devices

Return to all questions

How do I reinstall MobileSCAN if I forget my PIN code?

If you have forgotten your existing MobileSCAN PIN code, and you cannot log in to the Citadele app, you must disconnect and reactivate MobileSCAN in the app. The bank does not save your MobileSCAN PIN code anywhere, so we cannot remind you. 

To disconnect your existing MobileSCAN:

1. Open the app and click on MobileSCAN.

screenshot of the Mobilescan screen in Citadele mobile app

2. In the upper right hand part of the screen, click on the MobileSCAN settings icon.

3. Open device information and click on Deactivate this MobileSCAN device.

You can reactivate MobileSCAN in Online bank or doing this straight in your mobile device! Just follow the instruction How can I reactivate MobileSCAN if I have previously already used it?  

Are you satisfied with the answer?

Yes No

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.

Cookie Settings
View full size image