Citadele Bank launched a security system for payment card transactions, which will help prevent illegal transactions with the cards in foreign countries and online stores registered abroad, as well as protect your money.
We constantly monitor transactions made abroad. We consider the rising number of illegal transactions and data theft incidents, as well as the economic and political situation in a country to restrict payment card transactions in certain countries. Restrictions may vary from country to country, depending on the nature of the potential risk. This might mean a restriction on cash withdrawals from ATMs, card payments in shops that do not require PIN codes, or online payment.
Payment card restrictions are imposed in the following countries (the list is subject to change):
|Country||Restrictions started since:|
|Argentina, Dominican Republic, Ecuador, Philippines, Indonesia, Colombia, Panama, Peru, Thailand, Taiwan, Vietnam||2014 04 07|
|Brazil||2014 11 06|
|Guatemala, Haiti, Jamaica, Cambodia, Mexico, Nicaragua, India, Nepal||2017 06 01|
If you are travelling to a country in which payment card restrictions are imposed, but you intend to use your card and do not wish for operations to be blocked during your trip, please inform us in one of the following ways:
When the indicated period for a lift on restrictions expires, the security system will continue to observe your card and restrict suspicious card operations. The period for a lift on restrictions can not exceed 30 days.
Recommendations for safe use of payment cards abroad