Payment card services
Safe, fast and convenient
Payment card blocking
If you lose your payment card, or if the card gets stuck in a cash machine, immediately block it in one of the following ways:
- Call the Call Centre at 19091 or landline phone number +370 5 221 9091 when calling from abroad
- Sign in to the Citadele internet bank and block a lost or stolen payment card. Select the menu item Payment cards -> Card blocking. Indicate the payment card number, reason of suspension and your remarks on suspension. Then click Suspend -> Create and Sign. Internet bank system will automatically process the approved operation and will block your payment card.
- If you want to known how you can order a new payment card you have to come to any branch of Citadele Bank or call at 19091.
Secure Shopping on the Internet
- Read purchasing Terms and Conditions when shopping online
- Be sure that e.store is using SSL coding system
- Never provide information which is not related to your purchase
Prevention of unsanctioned payment card transactions abroad
- The bank's security system for payment card transactions helps prevent illegal transactions with the cards in foreign countries and online stores registered abroad.
- Restrictions may vary from country to country, depending on the nature of the potential risk.
- Read safety recommendations for safe use of payment cards abroad
Contact us by dialing 19091, +370 5 221 9091 when calling from abroad or send us an email to email@example.com