AB "Citadele" bankas - "Citadele" SMS bank

"Citadele" SMS bank

"Citadele" SMS bank is a service provided by SC "Citadele" bank, which gives you an opportunity, when used by a mobile phone, to receive accurate and factual information about the balance in your accounts and the payments made. Information of "Citadele" SMS bank is available at any time of day no matter wherever you are, unless you are out of GSM radio coverage.

What you can do using "Citadele" SMS bank?

To get a quick view of your balance in the accounts.
To receive an extract from your account on a chosen day.
To find out the sums deducted from your account.
To find the sums debited in your account.
To receive information about the changes in balance in your accounts.
To receive information when the balance of the chosen account decreases to a certain margin.
To move money between your own accounts in SC "Citadele" bank.

Why does it make sense to use "Citadele" SMS bank?

Convenient - a mobile phone is always with you therefore it is easy to get information that you are interested in.
Fast - no need to go to the bank.
Safe - information is sent exclusively to the mobile phone of the use and only after you entered the user's password.
Mobile - you can use "Citadele" SMS bank both in Lithuania and abroad.

Who can become a user of "Citadele" SMS bank and how?

All the customers of SC "Citadele" bank can become users of "Citadele" SMS bank: natural persons and legal entities who have a mobile phone with the function of receiving and sending short messages (SMS).
If you are a user of "Citadele" internet bank, you can order "Citadele" SMS bank on the Internet. In another case you have to come to a branch of the bank or customer service unit and to conclude "Citadele" SMS bank service agreement.

What else do you have to know?

The inquiry for desired information must be sent by SMS message by phone +370 614 00001.
"Citadele" SMS bank is provided in the Lithuanian and English languages.
It is necessary to change the initial password given to you during the first inquiry performing the function of changing the password. If you made the inquiry correctly, you will receive the answer "New password is accepted. "Citadele" SMS bank is activated".
Information is sent exclusively to the mobile phone of a user and only after the user's password has been entered.
If you enter the user's password in the wrong way five times in a row, the system will block the connection to the system. To renew the provision of the service you will have to arrive at "Citadele" bank.
All inquiries are sent and answers are presented in the Latin alphabet without Lithuanian letters.

Information can be of two kinds:

1) The form of answers - you send an inquiry to the bank, and the bank sends you an answer;

2) Automatic notifications - having chosen a certain service, you can receive information automatically during certain periods of time or after changes in your accounts have taken place.

What are the peculiarities of inquiries and answers?

All SMS messages are written on the same principle, they consist of three main constituent parts: the user's password (XXXXX), the code of the function and additional parameters of the function.
It is recommended to write the inquiry in capital letters, the user's password, the function and its parameters in the inquiry must be separated by the symbol of a gap.

Answers to the inquiry consist of the headline and the answer:

1) General information about the message itself is presented in the headline: the code of the chosen service, the date and time of sending the answer;

2) Elements of the answer: the current number of the account according to the agreement is specified. A three-figure code of the currency is written at the current number of the account and the answer to your inquiry.

The sums of the answer about the balance in the account are written in brackets, within the accuracy of two figures after the point. The point corresponds to the comma. E.g. thirty-four Litas and five cents will be represented as follows: <34.05>.
In statements the minus means that the sum was written off the account, for example, 100 Litas expenses will be represented as follows: -100.00. The sum without any sign in the statements shows that the account was debited with this amount.

The list of functions of "Citadele" SMS bank and examples

Desirable information	Code	Function	Example	Explanation
To change the password	A	YYYYY A XXXXX	13245 A 4567	Substitution of the primary password 13245 for new one 4567
Account balance	B	XXXXX B a	4567 B 1	To send the balance of the first account
		XXXXX B a ONHHMM	4567 B 1 ON1600	To send the balance of the first account daily at 16:00 h.
		XXXXX B a OFF	4567 B 1 OFF	Not to send the balance of the first account
	BB	XXXXX BB a	4567 BB 2	To send the balance of the second account upon its change
	BB	XXXXX BB a OFF	4567 BB 2 OFF	Not to send the balance of the second account
Account receipts	I	XXXXX I a [n m]	4567 I 3	To send data about receipts into a third account in descending order
		XXXXX I a [n m] ONHHMM	4567 I 3 ON0930	To send data about the receipts into a third account in a descending order at 9:30 h.
		XXXXX I a OFF	4567 I 3 OFF	Not to send information about receipts into a third account
	II	XXXXX II a	4567 II 3	To send data about the receipts into a third account upon the increase in the balance
	II	XXXXX II a OFF	4567 II 3 OFF	Not to send data about the receipts into a third account upon the increase in the balance
Charge off the account	O	XXXXX O a [n m]	4567 O 1	To send a statement about two last writings off from the first accounts
		XXXXX O a [n m] ONHHMM	4567 O 1 ON0815	To send statements about five last writings off from the first account at 8:15 h.
		XXXXX O a OFF	4567 O 1 OFF	Not to send statements about writings off from the first account
	OO	XXXXX OO a	4567 OO 1	To send statements when the balance in the first account decreases
	OO	XXXXX OO a OFF	4567 OO 1 OFF	Not to send statements about the decrease in the balance in the first account
Operation in the account	T	XXXXX T a [n m]	4567 T 2 4 5	To send last 4 operations of the second account whose sum exceeds 5
		XXXXX T a [n m] ONHHMM	4567 T 1 ON1515	To send the extract of operations of the second account
		XXXXX T a OFF	4567 T 2 OFF	Not to send statements about a list of operations of the second accounts
	TT	XXXXX TT a	4567 TT 3	To send statements when entries or writings off from the third account are made
	TT	XXXXX TT a OFF	4567 TT 3 OFF	To stop sending statements about the changed balance of the third account
Operations between accounts	R	XXXXX R a1 m a2	4567 R 1 10 2	To transfer 10 Litas from the first account into the second one
Extract from the account	S	XXXXX S a [d]	4567 S 1	To send the extract of the day of the first account
		XXXXX S a [d] ONHHMM	4567 S 1 ON1100	To send the extract from the account of the previous day daily at 11 am.
		XXXXX S a OFF	4567 S 1 OFF	Not to send the extract from the account of the first day
Schedule of sending	Q	XXXXX Q	4567 Q	To send a list of parameters of automated sending
Assistance	H	XXXXX H	4567 H	To send a list of assistance of all teams
Assistance	H	XXXXX H Command	4567 H T	To send the explanation of T command
List of accounts	L	XXXXX L	4567 L	Now to send a list of accounts which can be accessed through "Citadele" SMS bank
Amount of the debt	C	XXXXX C	4567 C	To send information about debts to the bank for "Citadele" SMS bank
Visa card balance	Y V	XXXXX Y V nnnn	1234 Y V 9876	Send balance of the Visa card No. ****9876
Mastercard card balance	Y M	XXXXX Y M nnnn	1234 Y M 0032	Send balance of the Mastercard card No. ****0032
American Express card balance	Y A	XXXXX Y A nnnn	1234 Y A 7777	Send balance of the Mastercard card No. ****0032
Currency exchange rates	X	XXXXX X currency1 [currency2 [amount]]	1234 X LTL GBP 100	Send GBP and LTL exchange rate (amount)
Currency exchange rates	X	XXXXX X currency1 [currency2 [amount]]	1234 X USD	Send USD and national currency (LTL) exchange rate

Explanation of symbols on the list of functions:

a - the current number of the account in accordance with the agreement.

n - number of operation. Unless specified, n=5.

nnnn - last four payment card's number digits.

m - the sum, having exceeded of which, documents about operation must be sent. Unless specified, m=0.

d - the number of days, which are included in the extract from the account. Unless specified, d=0, i.e., the extract of the last day on which operations were performed, is presented.

ONHHMM - the time at which information is to be automatically sent every day.

OFF - abort of automatic information sending regime.

YYYYY - the initial password given by the bank.

XXXXX - permanent password chosen by the user (its length must be 4-9 figures)

[m n] - if do not specified information about five last days will be sent.

If you need more information about "Citadele" SMS bank or you encountered problems when using it, call phone +370 5 266 4600 in Vilnius or send an electronic query.

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"Citadele" SMS bank Service

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